In-app chat
What's your question about?
Pick the category below that fits best — it'll get your message to the right place faster.
Product support
Having trouble with an order, event, staff record or sync? Use the form below, or open the in-app assistant if you're already signed in.
Sales & pricing
Questions about plans, billing or which tier fits your business? Tell us about your setup and we'll point you in the right direction.
Security disclosure
Found a vulnerability? Please don't submit it via the general form.
Read our security policy →Partnerships & integrations
Building on top of CartFlow or want to explore a partnership?
See our integrations →Reporting a problem?
To help us fix things quickly, please include as much of the following as you can:
- What you were trying to do, step by step
- What you expected to happen vs. what actually happened
- The workspace or account email affected
- Screenshots or screen recordings, if possible
- The device and browser you were using
- Any error messages you saw, word for word
For faster answers, the Help Centre and in-app assistant can often resolve common issues immediately.
Frequently asked questions
What's the fastest way to get help?
Sign in and open the CartFlow assistant from any screen — it can answer most questions instantly and hand off to a human when it can't. For self-serve guides, visit the Help Centre.
Where can I find guides and documentation?
The Help Centre at /help has setup guides, feature walkthroughs and troubleshooting articles for every part of CartFlow.
How quickly does the team reply to email?
We aim to reply to every message within one business day.
How do I report a security issue?
Please don't use this contact form for vulnerabilities. Visit our Security page for how to responsibly disclose an issue.
I'm a journalist or want to write about CartFlow — who do I contact?
Head to our Media kit for brand assets, boilerplate and press contact details.
Can I integrate my product with CartFlow or become a partner?
Yes — check out Integrations for what's possible today, and use the partnerships reason below to start a conversation.